Why can't I upload my photo or passport scan to the eVisa site?

Upload failures are almost always the file: it must be a JPG under 2MB, and oversized phone photos are the top cause. Resize or compress the image to under 2MB, make sure it is JPG, and try a desktop browser if the phone upload keeps failing.

The eVisa site froze after I paid. What do I do?

Do not resubmit immediately, as that risks a double charge. First check your email for a registration code, then use the official status search. If money left your account but you have no code, treat it as a payment issue and verify before paying again.

What if the website stays broken and my flight is soon?

If the portal keeps failing and you are short on time, a private service can submit on your behalf through a different channel and handle urgent processing, so a broken government site does not cost you your trip.

Vietnam eVisa Website Not Working? How to Fix evisa.gov.vn Errors

Q: Why is the Vietnam eVisa website not working?

The evisa.gov.vn portal is often slow or unstable during peak hours, and many errors come from the browser side: cached data, an unsupported browser, a blocked pop-up, or a file that is too large to upload. Most issues clear by switching browser, clearing the cache, or trying again at a quieter time in Vietnam.

Q: Is evisa.gov.vn down right now?

The official site does go down for maintenance or under heavy load, usually briefly. If the page will not load at all for everyone, wait an hour and retry. If it loads but errors only for you, the cause is usually local: browser, connection, or file format.

Updated: June 22, 2026 · 7 min read

If the Vietnam eVisa website won't load, freezes halfway, or keeps throwing errors, you're not alone — the official portal at evisa.gov.vn is known for being slow and temperamental, especially at busy times. The good news is that most "not working" problems come down to a handful of fixable causes. Here's how to figure out what's wrong and get unstuck.

Quick answer: Most eVisa site failures are local, not the server. Switch to a different browser (Chrome or Firefox), clear your cache, disable extensions, and make sure any uploaded file is a JPG under 2MB. If the page truly won't load for anyone, it's temporary — wait an hour and retry, ideally during quieter hours in Vietnam (GMT+7).

Is It the Site, or Is It You?

Before troubleshooting, work out which problem you have. If the page won't open at all and just spins or times out, the server may be down or overloaded — that's on their end and usually clears within an hour. If the site loads but errors when you click submit, upload a file, or pay, the cause is almost always local: your browser, your connection, or your file. The second type is the one you can actually fix yourself, and it's the more common of the two.

The Browser Fixes That Solve Most Errors

A surprising number of "website not working" reports are just a stale browser. Work through these in order:

1.Switch browser. The portal behaves best on an up-to-date Chrome or Firefox. If you're on an in-app browser (opening it from inside Facebook, Messenger, or email), open it in a real browser instead.
2.Clear cache and cookies, or open a private/incognito window. A half-loaded earlier session is a common cause of buttons that don't respond.
3.Turn off extensions and ad-blockers. Privacy and script-blocking extensions can break the form or block the payment step.
4.Allow pop-ups for the site. The payment and confirmation steps sometimes open in a pop-up that a blocker silently kills.
5.Try a different device or network. If your phone keeps failing, a desktop on a stable Wi-Fi connection often just works.

When the Upload Won't Work

"The site won't let me upload my photo" is one of the most common complaints, and it's nearly always the file, not the site. The portal wants a JPG under 2MB, and modern phone photos are often 4–8MB — far too big. Resize or compress the image to under 2MB, confirm it's saved as JPG (not HEIC or PNG), and try again. If the phone keeps refusing, move the file to a computer and upload from there. Our guide on photo and passport requirements covers the exact specs so the upload passes first time.

The Site Froze After I Paid

This is the scariest one: the page hangs right after payment and you don't know if it went through. Don't resubmit straight away — paying twice is exactly how people end up double charged. First check your email for a registration code, which means the application was created. Then use the official status search to see if it's processing. If money left your account but you got no code, treat it as a payment problem: read our guides on a failed eVisa payment and being charged with no visa before paying again, and check your status first.

If the Site Stays Down and Your Flight Is Soon

Sometimes none of the fixes work — the portal is genuinely having a bad day and you're running out of time before departure. That's the situation where a service earns its fee: we submit applications through a separate channel, so a broken government site doesn't have to cost you your trip, and we can handle urgent and rush processing if your flight is close. If you'd rather not gamble on the portal cooperating, that's the safer route.

Portal won't cooperate before your flight?

We'll handle the application for you — no fighting with evisa.gov.vn. Urgent processing available.

Apply Through Us →

Frequently Asked Questions

Why is the Vietnam eVisa website not working?

Usually a browser or file issue rather than the server: cached data, an unsupported or in-app browser, a blocked pop-up, or a photo over 2MB. Switching browser, clearing the cache, and trying at a quieter time fixes most cases.

Is evisa.gov.vn down right now?

It does go down briefly for maintenance or heavy load. If it won't load for anyone, wait about an hour and retry. If it loads but only errors for you, the cause is local — browser, connection, or file format.

Why can't I upload my photo or passport scan?

The file must be a JPG under 2MB. Oversized phone photos are the top cause — compress to under 2MB, confirm it's JPG, and try a desktop if the phone keeps failing.

The site froze after I paid — what now?

Don't resubmit right away. Check your email for a registration code, then use the official status search. If you were charged but got no code, treat it as a payment issue and verify before paying again.

What if it stays broken and my flight is soon?

A private service can submit through a different channel and run urgent processing, so a broken government site doesn't cost you your trip.

This guide is for general information. GoVietVisa is a private visa assistance service, not the official government portal (evisa.gov.vn), and charges a service fee in addition to the official government eVisa fee.