How It Works

What You Need Before Applying

• A passport with at least 6 months validity remaining from the date of entry
• A passport with at least 2 blank pages for entry stamps
• A clear color scan/photo of your passport bio page (JPG, PNG or PDF, max 5MB)
• A recent portrait photo on white background (passport-style)
• Your travel dates and intended port of entry in Vietnam
• A valid email address (your eVisa will be sent here)
• Payment via PayPal or credit card

Processing Times

We offer 8 processing speeds to match your travel timeline and budget — from relaxed planning to last-minute emergencies:

💡 Not sure which speed to pick? Tell us your flight date and time on the application form — we'll recommend the right option and confirm the fee by email before you pay.

Working days = Monday to Friday (GMT+7), excluding Vietnamese public holidays. Delivery times are from when payment is confirmed and all documents are received.

Why We Review Before Taking Payment

Most visa services take the money first and look at the case afterwards. We do it the other way round, for one practical reason: the government fee is non-refundable the moment an application is filed. If your case has a problem — a passport expiring too soon, a nationality processed under different rules, an entry date that does not match your flight — it is far better to find it before anyone has paid anything than to explain a lost fee afterwards.

It also means the price you are quoted is the price for your case. Roughly eighty nationalities are handled under stricter conditions where the standard table does not apply. If yours is one of them, you will hear that from us before you are asked for money, not after.

What Can Go Wrong (And What We Do About It)

Being honest about the failure modes is more useful than promising nothing ever goes wrong. The three we see most often:

• The document is unreadable. A passport scan with a glare across the machine-readable strip, or a portrait with a shadow over one side of the face, will not pass. We ask for a replacement immediately — but the clock does not start until we have it, which is why a rush order can quietly lose half a day.
• The portal errors during submission. The government system is genuinely unreliable at peak hours. When it fails on our side we resubmit at no extra charge; this is one of the main things you are paying us to absorb.
• The details do not match the passport. A middle name included on the form but not on the passport, or a surname and given name entered the wrong way round, is enough for a refusal. We check this against your uploaded scan before submitting, which is the whole point of doing the review first.

If your application was already submitted elsewhere and is stuck, that is a different situation with a different fix — see what to do when an eVisa is stuck on processing.

After Your eVisa Is Approved

Approval is not quite the last step. Three things worth doing straight away:

• Check every detail against your passport the moment it arrives — name spelling, passport number, date of birth, entry date, port of entry. An error found now is fixable; one found at the airport is not.
• Print one or two copies. Airline check-in staff frequently ask to see the visa before they will board you, and they are not obliged to accept a phone screen. Keep a photo on your phone as backup, not as your only copy.
• Complete the Digital Arrival Card before you fly. It is free, it is separate from your visa, and anyone charging you for it is not charging a government fee. Details are in our guide to the Vietnam Digital Arrival Card.

At the border, you show the printed eVisa with your passport. There is no stamping fee to pay on arrival — that belonged to the old visa-on-arrival system. If someone asks you for cash at the counter, something is wrong.

Common Questions About the Process

When does the processing clock actually start?

When payment is confirmed and your documents are complete — not when you first submit the form. This is the single most common reason a rush order finishes later than the customer expected, and it is why we ask for your flight time upfront rather than after payment.

Do I have to pay before you look at my application?

No. We review first, confirm the correct fee, then send payment instructions. This matters most if your nationality is processed under different rules, where the standard price may not apply to you at all.

What happens if the government portal rejects the submission?

If the portal errors or times out on our side, we resubmit at no extra charge. If immigration refuses the application because of information you supplied — a name that does not match the passport, for example — the government fee is lost and a fresh application is needed. We will tell you honestly which of the two happened.

Can I change my entry date or port of entry after applying?

Before submission, yes — just message us. Once the application is filed with immigration, the details are locked, and changing them means a new application and a second government fee. This is exactly why we confirm dates and port of entry with you before submitting.

Do I need to print my eVisa?

Yes, bring one or two printed copies. Airline staff at check-in often ask to see it before boarding, and phone batteries have a habit of dying at the worst moment.

Start Your Application →