At GoVietVisa.com, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over your data.
1. Information We Collect
To process your Vietnam eVisa application, we collect the following information:
Personal Information
- Full name (as shown on passport)
- Date of birth, gender, place of birth
- Nationality and religion (if provided)
- Permanent address
- Email address and phone number
Passport & Travel Information
- Passport number, type, issue date, expiry date
- Passport bio page scan
- Portrait photo
- Intended date of entry and port of entry
- Purpose of visit and Vietnam address (if applicable)
Payment Information
We do not store credit card or bank account details. All payments are processed by PayPal or Stripe, both of which are PCI-DSS compliant.
Technical Information
When you visit our website, we automatically collect basic technical data such as IP address, browser type, device type, and pages visited. This helps us improve our service.
2. How We Use Your Information
We use your information solely for the following purposes:
- To process your Vietnam eVisa application and submit it to the Vietnam Immigration Department
- To communicate with you about your application status
- To send your approved eVisa to your email
- To provide customer support
- To comply with legal obligations
- To improve our website and services
3. Information Sharing
We share your information only when necessary:
- Vietnam Immigration Department: We submit your application data and passport scan to the official government portal (evisa.gov.vn) as required to obtain your visa.
- Payment processors: PayPal and Stripe receive your payment data to process transactions.
- Hosting & email providers: Our website and email services are hosted by third-party providers under strict data protection agreements.
- Legal requirements: We may share information if required by law or court order.
We never sell or rent your personal information to advertisers or marketers.
4. Data Security
We protect your information using industry-standard measures:
- SSL/TLS encryption for all data transmitted through our website
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection
5. Data Retention
We retain your application data for as long as necessary to provide our service and comply with legal obligations:
- Application records: 3 years after visa issuance (for support and reference)
- Payment records: 7 years (as required by Vietnamese tax law)
- Uploaded documents (passport scans, photos): deleted from our servers within 30 days of visa delivery
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (where legally permitted)
- Restrict processing of your data
- Object to certain data processing activities
- Data portability — receive your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, please email us at contact@govietvisa.com. We will respond within 30 days.
7. Cookies
Our website uses essential cookies to function properly. We do not use advertising cookies or sell visitor data to third parties. You can disable cookies in your browser settings, but this may affect website functionality.
8. International Data Transfers
As we are based in Vietnam and serve customers worldwide, your data may be transferred to and processed in countries outside your home country. We ensure all transfers comply with applicable data protection laws (GDPR for EU customers).
9. Children's Privacy
We do not knowingly collect data from children under 16 directly. Parents or legal guardians may submit applications on behalf of minors. If we discover that we have collected data from a minor without parental consent, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted here with a revised "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
For privacy-related questions or concerns: